Scale Support. Delight Customers.
Your customers expect world-class experiences. We help you deliver them without the hiring burden.
Verifinity empowers startups to scale customer support, onboarding, and success operations with offshore teams trained on U.S. playbooks. Faster responses, smoother onboarding, proactive success management, all at half the cost of traditional teams.
Customer Support
Support That Scales With You
Your customers expect answers fast. We make that happen.
Our dedicated teams deliver 24/7 coverage across chat, email, and phone, ensuring no question goes unanswered. We handle first-response triage and L2 technical escalations with speed and accuracy. The result is faster resolutions, higher CSAT, and more loyal customers.
“Imagine a startup scaling from 50 to 500 tickets per day. Instead of burning out their internal team, Verifinity steps in. Trained agents mirror U.S. startup playbooks, resolve customer queries twice as fast, and maintain quality that delights founders and customers alike.”
Customer Onboarding
Success from Day One
The first experience shapes everything. We design onboarding as more than setup. It is a guided journey.
Our specialists provide product walkthroughs, setup assistance, and milestone tracking (Day 1, Day 30, and beyond). With every interaction, we ensure customers quickly realize value and build confidence in your product.
“A SaaS founder worried about trial users dropping off mid-onboarding. With Verifinity’s structured approach, adoption accelerated, drop-offs reduced, and time-to-value shrank dramatically. Every customer felt guided, supported, and confident, leading to faster revenue conversion.”
Customer Success Operations
Turn Insights Into Retention
Beyond support lies success. We make sure customers do not just use your product. They thrive with it.
We manage health scores and usage monitoring, lifecycle playbooks, and proactive follow-ups. Alerts flag upsell and cross-sell opportunities for your account teams so growth is always in view.
“A scaling Series B startup needed visibility into customer health but lacked bandwidth. Verifinity integrated playbooks and monitoring dashboards, surfacing at-risk accounts early and empowering sales with upsell alerts. The result was higher retention and new revenue unlocked.”
The Verifinity Advantage
Scaling CX with Verifinity means lowering costs without lowering standards. Our clients consistently achieve 40 to 60 percent savings compared to U.S. teams, twice the onboarding completion rate, and measurable improvements in CSAT and retention. With 24/7 global coverage and startup-trained agents, you gain speed, scalability, and quality without the hiring overhead.